If Your Passport Is Missing

Recover the document and your China status

1

Protect and Locate

Check the immediate location and lost-and-found promptly. If theft, danger, or urgent police assistance is involved, call 110.

2

Contact Exit-Entry or 12367

Confirm the local reporting order, the correct office, and how to obtain the passport loss certificate.

3

Contact Your Embassy

Follow your issuing country’s requirements for a new passport, emergency passport, or temporary travel document.

4

Complete the China-Side Process

After receiving the new document, complete the visa, stay, residence, or departure procedure that applies before resuming travel.

1

Protect and Locate

Check the immediate location and lost-and-found promptly. If theft, danger, or urgent police assistance is involved, call 110.

3

Contact Your Embassy

Follow your issuing country’s requirements for a new passport, emergency passport, or temporary travel document.

4

Complete the China-Side Process

After receiving the new document, complete the visa, stay, residence, or departure procedure that applies before resuming travel.

China Lost Passport Guide

What to Do If You Lose Your Passport in China

Follow the correct chain: secure the situation, confirm the local reporting route, obtain the passport loss certificate, replace the travel document, complete the China-side formalities, and only then update the trip.

If Your Passport Is Missing

Recover the document and your China status

1

Protect and Locate

Check the immediate location and lost-and-found promptly. If theft, danger, or urgent police assistance is involved, call 110.

2

Contact Exit-Entry or 12367

Confirm the local reporting order, the correct office, and how to obtain the passport loss certificate.

3

Contact Your Embassy

Follow your issuing country’s requirements for a new passport, emergency passport, or temporary travel document.

4

Complete the China-Side Process

After receiving the new document, complete the visa, stay, residence, or departure procedure that applies before resuming travel.

1

Protect and Locate

Check the immediate location and lost-and-found promptly. If theft, danger, or urgent police assistance is involved, call 110.

3

Contact Your Embassy

Follow your issuing country’s requirements for a new passport, emergency passport, or temporary travel document.

4

Complete the China-Side Process

After receiving the new document, complete the visa, stay, residence, or departure procedure that applies before resuming travel.

China Lost Passport Guide

What to Do If You Lose Your Passport in China

Follow the correct chain: secure the situation, confirm the local reporting route, obtain the passport loss certificate, replace the travel document, complete the China-side formalities, and only then update the trip.

QUICK ANSWER

A passport copy or police record is not enough to leave China

Contact the local exit-entry administration or call 12367 to confirm the reporting process and obtain the required passport loss certificate. Then follow your own embassy or consulate’s instructions for a replacement travel document.

Contact the local exit-entry administration or call 12367 to confirm the reporting process and obtain the required passport loss certificate. Then follow your own embassy or consulate’s instructions for a replacement travel document.

If the passport was stolen, you are in danger, or urgent police assistance is needed, call 110. Local reporting may involve both a police station and the public-security exit-entry administration, so confirm the order rather than assuming that one document completes both steps. Replacement requirements, fees, photographs, identity evidence, appointments, and processing time depend on the traveler’s nationality and issuing authority. After receiving a new passport or temporary travel document, return to the exit-entry administration and complete the procedure that applies to the original visa, visa-free entry, stay permit, residence permit, or intended departure. Do not go to the airport using only a passport copy, police record, passport loss certificate, or embassy appointment.

The practical chain is local reporting → passport loss certificate → issuing-country replacement document → China-side status update → confirmed travel documents and bookings.

FIRST CONTACT
Use the local exit-entry administration or 12367 to confirm the reporting order and passport loss certificate process.
REPLACEMENT
Follow your own embassy or consulate’s rules; another nationality’s document list or processing time may not apply.
BEFORE TRAVEL
Complete the China-side procedure and confirm the physical document, route, transit, carrier, and booking details before departure.

Choose the first action based on what happened

The first action depends on whether the passport is simply missing, was stolen, or is affecting an imminent departure. Do not let a quick search become a long delay in official reporting.

Situation

PASSPORT MISSING, NO IMMEDIATE DANGER

First action
Check the hotel safe, room, last vehicle, station, attraction, restaurant, and lost-and-found promptly. Contact the local exit-entry administration or call 12367 to confirm the reporting route. National loss guidance: https://en.nia.gov.cn/n147428/n147498/n147780/n147970/c159250/content.html
Do not assume
Do not delay official reporting for hours because the passport might still be found. Preserve ride, booking, time, location, and contact records.
Situation

PASSPORT STOLEN OR URGENT POLICE HELP NEEDED

First action
Call 110 or go to the police office identified by local guidance, record the theft or loss, and continue with the exit-entry passport-loss process.
Do not assume
A 110 call or police record does not replace the passport loss certificate, consular replacement, or China-side immigration procedure.
Situation

FLIGHT OR BORDER CROSSING IS APPROACHING

First action
Contact 12367, the local exit-entry administration, the issuing-country embassy or consulate, and the carrier. Explain the actual entry status, departure time, destination, and transit route.
Do not assume
Do not go to the airport with only a passport copy, police report, loss certificate, or embassy appointment. Do not buy a replacement route until the document and transit requirements are understood.

Recover your documents in the correct order

The national framework is consistent, but the local reporting order, responsible offices, required materials, and issuing-country replacement process can differ.

STEP 1

Secure belongings and check the immediate location

Search the highest-probability places, contact lost-and-found, preserve ride and booking records, and protect exposed cards, accounts, or phone access.

If theft, danger, or urgent police help is involved, call 110. Do not let account recovery delay the passport report.
STEP 2

Confirm the local reporting route

Call 12367 or contact the local public-security exit-entry administration. Ask whether a police-station report is required first, which office issues the passport loss certificate, and what materials are required.

12367 provides immigration consultation and coordination; it does not replace document submission, identity checks, or the authority’s final decision.
STEP 3

Obtain the passport loss certificate

Follow the confirmed local order and apply for the passport loss certificate. Keep every police receipt, case reference, form, photograph receipt, and exit-entry document.

A police report or receipt and the passport loss certificate may serve different purposes. Do not treat them as interchangeable.
STEP 4

Contact your own embassy or consulate

Use the passport-issuing government’s official directory to find the responsible office and confirm appointments, identity evidence, photographs, fees, processing time, collection, and emergency contact routes.

Requirements depend on nationality and issuing authority. Another traveler’s consular checklist is not a universal list.
STEP 5

Receive and check the replacement document

Verify the name, date of birth, nationality, document number, validity, restrictions, and whether the document is a full passport, emergency passport, or temporary travel document.

Confirm the permitted destination and transit route. A temporary or emergency document may not qualify for the same visa-free treatment as an ordinary passport.
STEP 6

Complete China-side formalities and update the trip

Return to the exit-entry administration and complete the visa, stay, residence, status-update, or departure procedure that applies. Then confirm transport, accommodation, booking, and insurer records.

Do not assume that every traveler must receive the same new Chinese visa. The correct procedure depends on the original entry status and replacement document.

Know which authority handles each part

The police, exit-entry administration, issuing-country embassy or consulate, and travel providers solve different parts of the recovery process. One authority cannot guarantee another authority’s document or acceptance decision.

Authority or provider
What it handles
Important boundary
POLICE OR 110
Theft, danger, urgent police assistance, and any local police report or receipt required by the reporting process.
110 is an emergency police number. It does not issue a replacement passport and does not complete exit-entry formalities.
LOCAL EXIT-ENTRY ADMINISTRATION OR 12367
Guidance on the local reporting order, passport loss certificate, and the visa, stay permit, residence permit, status, or departure procedure connected to the replacement document. 12367 service: https://en.nia.gov.cn/n147413/c194788/content.html
12367 provides 24/7 consultation, including direct English service, but it does not replace an in-person application, document review, or administrative decision.
TRAVELER’S EMBASSY OR CONSULATE
The issuing country’s replacement passport, emergency passport, or temporary travel document, including its required evidence, fee, validity, and collection process.
The embassy or consulate does not reissue a Chinese visa or decide whether an airline, transit country, hotel, or railway system accepts the document.
AIRLINE, RAILWAY, HOTEL, BOOKING PLATFORM, AND INSURER
Passenger-detail updates, document acceptance for a specific service, rebooking, accommodation handling, extra-cost records, and insurance requirements.
Confirm each provider separately. A railway document rule does not prove airline acceptance, and an insurer document does not guarantee direct payment or reimbursement.

Lost passport recovery and offline backup checklist

Use the first three groups if the passport is already missing. Complete the final group before departure and keep the essential information outside both the passport and the main phone.

Passport missing now

Immediate location, hotel safe, last vehicle, station, attraction, restaurant, and lost-and-found checked promptly
110 used if the passport was stolen, personal safety is at risk, or urgent police help is needed
12367 or local exit-entry administration contacted for the current reporting order
Police report and receipt obtained where locally required
Passport loss certificate obtained through the instructed public-security exit-entry office
Visa, visa-free period, transit window, stay permit, or residence-permit deadline disclosed to the authority

Identity and embassy application

Responsible embassy or consulate confirmed through the issuing government’s official directory
Passport and Chinese visa or entry-record copies prepared if available
Second government-issued identity document prepared if available
Citizenship, nationality, identity, or parent-child evidence prepared as required by the issuing authority
Photographs, application forms, appointment, fees, itinerary, and accommodation details confirmed
Replacement document’s identity data, validity, destination, and transit limitations checked when issued

China-side and travel updates

New passport or temporary travel document taken to the local exit-entry administration as instructed
Correct visa, stay, residence, status-update, or departure procedure completed
Accommodation registration or hotel passport details updated where required
Airline and every transit point checked against the physical replacement document
Railway, hotel, attraction, and booking details updated only through the relevant provider’s official route
Police, exit-entry, consular, transport, accommodation, payment, and insurer records preserved
Reported passport not reused unless the issuing authority confirms that it remains valid

Prepare before travel

Secure copies of the passport identity page, Chinese visa or entry evidence, second ID, and insurance details stored separately
12367 and the responsible embassy or consulate contact route saved offline
Hotel Chinese name, address, entrance, phone number, itinerary, and booking numbers saved offline
Insurer assistance number, policy number, and realistic payment backup prepared
Essential copies not stored only on the same phone as the passport photographs
Trusted contact can access necessary recovery information if the phone and passport disappear together

Lost passport questions for foreign visitors in China

Reporting order, loss certificates, consular replacement, China-side status, document validity, transport acceptance, and accommodation handling vary by place and case. Confirm the exact city, nationality, entry status, document type, and itinerary.

Can I leave China with a passport copy or police report?

Do not assume so. A copy may help establish identity, and a police report may support the recovery process, but neither is normally a replacement international travel document. Obtain the document issued by your passport authority, complete the China-side procedure that applies, and confirm the physical document and route with the carrier before going to the airport.

Should I call 110 if my passport is missing?

Call 110 if the passport was stolen, you are in danger, or urgent police assistance is needed. If it appears simply lost, check the immediate location promptly and contact the local exit-entry administration or 12367 for the reporting route. A police call or record does not replace the passport loss certificate or later immigration steps.

How do I obtain a passport loss certificate?

National guidance directs foreign travelers to the local public-security exit-entry administration. Some local processes may require a police-station report first. Call 12367 or the local exit-entry administration to confirm the correct office, order, forms, photographs, identity evidence, accommodation information, and other materials before visiting.

Can my embassy issue a replacement immediately?

Do not assume so. The responsible office, appointment route, required identity or nationality evidence, photographs, fees, document type, processing time, and collection arrangements depend on the traveler’s nationality and issuing authority. Tell the embassy or consulate about any urgent travel or legal-stay deadline, but wait for its actual instructions.

Do I need a new Chinese visa after replacing my passport?

It depends on how the traveler entered and what status was connected to the lost passport. A lost Chinese visa may require reissuance; a stay or residence permit may require reissuance or an information update; visa-free entry has no old visa to replace; and a temporary document may require another departure or stay procedure. Ask the local exit-entry administration about the exact case.

Can I use a passport loss certificate for hotels or trains?

Do not treat it as universally accepted. Official guidance lists passport loss certificates among documents that may support certain staffed railway procedures, but the exact transaction and verification route must be confirmed with 12306 or station staff. Hotel check-in and accommodation registration may follow local rules and system capabilities. Confirm with the hotel and local exit-entry authority rather than relying on self-service recognition.

What if I find the passport after reporting it lost?

Do not use it until the passport-issuing authority confirms its status. Some issuing authorities invalidate a passport after it is officially reported lost or stolen. Also contact the relevant Chinese authority if a passport loss certificate, visa or permit application, or other exit-entry procedure has already begun.

Show these passport recovery phrases

Show the Chinese text to police, hotel staff, exit-entry personnel, or another helper. These phrases support communication; they do not identify the correct office or replace official instructions.

Passport recovery

Show the Chinese text and the relevant document or address

我的护照丢失了。
My passport is lost.
我的护照被盗了。
My passport was stolen.
请问在哪里办理护照报失证明?
Where can I obtain a passport loss certificate?
请帮我联系本国大使馆或领事馆。
Please help me contact my embassy or consulate.
请帮我拨打12367,咨询出入境手续。
Please help me call 12367 about the exit-entry procedure.

WANT THE STEP-BY-STEP VERSION?

Turn the rest of your China arrival plan into actions

Turn the rest of your China arrival plan into actions

The China Arrival Handbook helps you prepare payment, internet, essential apps, maps, transport, bookings, and offline backup before departure.

The China Arrival Handbook helps you prepare payment, internet, essential apps, maps, transport, bookings, and offline backup before departure.

  • Payment setup steps

  • Alipay / WeChat Pay preparation checks

  • First-day transport backup

  • Hotel address card

  • Emergency offline cards

  • Payment setup steps

  • Alipay / WeChat Pay preparation checks

  • First-day transport backup

  • Hotel address card

  • Emergency offline cards

Inside the Kit:
Inside the Kit:

Your practical guide to payments, connectivity, transport, bookings, and emergencies in China.

Specialized China Visit Support

  • Private trip preparation

  • Signature China experiences

  • Business & trade visits

© 2026 SinoSurvival. All rights reserved.

SinoSurvival provides general travel-preparation information. Requirements, app features, and service availability may change. Always verify time-sensitive details with the relevant official provider.

Specialized China Visit Support

  • Private trip preparation

  • Signature China experiences

  • Business & trade visits

© 2026 SinoSurvival. All rights reserved.

SinoSurvival provides general travel-preparation information. Requirements, app features, and service availability may change. Always verify time-sensitive details with the relevant official provider.

Your practical guide to payments, connectivity, transport, bookings, and emergencies in China.

Your practical guide to payments, connectivity, transport, bookings, and emergencies in China.

Specialized China Visit Support

  • Private trip preparation

  • Signature China experiences

  • Business & trade visits

© 2026 SinoSurvival. All rights reserved.

SinoSurvival provides general travel-preparation information. Requirements, app features, and service availability may change. Always verify time-sensitive details with the relevant official provider.